As of Wednesday, 1 November 2023, consignment information and pickup requests are to be entered directly through the Customer Portal.
If you are an existing customer that has been setup in the portal,
simply create the booking in Custom Portal.
If you need assistance with your login, please contact our Admin Team 03 6262 5111 between 8:00am and 5:00pm Monday to Friday
If you are an existing customer that has not been setup in the portal
please call your local depot to place your booking request.
After your booking request has been entered we will then set up access to the Custom Portal so that all future bookings can be entered online.
If you are a new customer (and wish to open an account with SRT),
please call our Admin Team on 03 6262 5111 between 8:00am and 5:00pm Monday to Friday.
FREQUENTLY ASKED QUESTIONS
What is the close off time for same day pickups to be entered in the Customer Portal?
Consignments that require pickup should be entered (ideally) before midday of the day the pickup is required, but no later than 2:00pm for same day local pickup. It is important that you are as accurate as possible about the size and quantity so that we can plan accordingly – and send a truck that has sufficient space for your consignments (and others that were planned after the pickup at your site). If you require pickups at two different times (eg. some in the morning, and some in the afternoon), then these would usually be separate consignments, and both need to be entered before the close off time.
If your order will not be ready for pickup until a certain time, please include consignment “Special Instructions” providing the ready for pickup time.
We will try to accommodate your request where possible but cannot commit to specific times for pickups/deliveries.
What time is the last pickup?
As a general guide, we try to have all pickups completed before 5:00pm, however, circumstances often beyond our control may cause our drivers to be delayed.
If you have to leave your premises before the driver has arrived, please simply call our depot and we will reschedule pickup asap next day.
You can use the Special Instructions on the Consignment to inform us if the pickup premises is going to be unattended/closed between the hours of 8:00am to 6:00pm.
Can we enter pickups for future dates through the Customer Portal?
Yes. The default date despatch (pickup) will always be the date you enter the consignment. So, if next day / future delivery is required, simply set the Despatch date to the date the pickup is required.
What do we do if we cannot find a Sender or Receiver in lists on the Customer Portal?
Although SRT have an extensive list of businesses that we attend on a regular basis (with Sender/Receiver businesses already set up in or lists), there are always new businesses starting up or changes in premises that we need to update.
If you need a Sender/Receiver added/changed during business hours, between 8:00am and 5:00pm Monday to Friday, send an email to admin@srtlogistics.com.au with the business name and address. Outside of these hours please contact your local depot.
After we obtain information about the business, we will consider whether suitable access is available for our vehicles and (when approved) will set the Sender/Receiver up in the Customer Portal list for you (and all SRT customers) to use in the future.
Will we receive any confirmation that SRT has received the Consignment information?
No. You will be able to see information about all your Consignments in the Customer Portal.
Your entries are automatically transmitted to our operational system and teams. So, if you can see it, you can trust that we can as well.
Will I be told what time the pickup will occur?
There are too many factors that can influence the time we are able to complete the pickup, so we do not provide customers with a time the pickup will occur.
Most customers request pickups in the afternoon, and deliveries in the morning and so the pickups are often scheduled after the deliveries have been completed and the trucks are returning to our depot. However, as a general rule we try to complete pickups within 2-3 hours of the Consignment being entered, also considering any time the customer has advised that the consignment will be ready for pickup or known/communicated operational hours for the sender/receiver business.
Can we change Consignment information after it has been entered in the Customer Portal?
No. Once a booking has been submitted through the portal you will need to contact your local depot to make any changes.
What do I do if I cannot remember my password?
Users can reset their Password directly from the Customer Portal.
If you are struggling, or have forgotten your login information, please contact our Admin Team 03 6262 5111 between 8:00am and 5:00pm Monday to Friday.
What do we do if we are not set up in the portal but need to enter a booking?
Existing customers that are not set up on the portal can call their local depot to place a booking request.
After your booking request has been entered, we will discuss how we set up access to the SRT Customer Portal so that all future bookings can be entered online.
New customers will need to contact our Admin Team 03 6262 5111 between 8:00am and 5:00pm Monday to Friday.
How do I get set up in the Customer Portal or get help about how to use the Customer Portal?
Please contact our Admin Team 03 6262 5111 between 8:00am and 5:00pm Monday to Friday.